Return Policy
I want you to be completely happy with your purchase, but if something goes wrong, here's how I handle returns and exchanges:
1. Can I return or exchange an item?
Due to the handmade nature of my enamel pins and keychains, I do not accept returns or exchanges unless the item is defective or damaged. Please carefully review your order before purchasing. If you are unsure about an item, feel free to reach out with any questions before placing your order.
2. What should I do if my item is damaged or defective?
If your item arrives damaged or defective, please contact me within 7 days of receiving your order. To assist with the return or exchange process, please send me a photo of the damaged item along with your order number. I will review the issue and offer a replacement or a full refund if applicable.
3. How do I return an item?
For damaged or defective items, please email me at [email protected] with your order number and a clear photo of the issue. I will guide you through the return or exchange process. Please do not send the item back without contacting me first, as I need to confirm the issue and provide instructions.
4. Are shipping costs refundable?
Shipping fees are non-refundable. If your item is damaged or defective, I will cover the cost of return shipping for exchanges or replacements. However, if you change your mind about your purchase or wish to return an item for reasons other than damage, you will be responsible for return shipping.
5. What if I received the wrong item?
If I made a mistake with your order and sent you the wrong item, I will resolve the issue immediately by sending you the correct item at no extra charge. Please contact me within 7 days of receiving your order with a photo of the incorrect item, and I will get it sorted out as quickly as possible.
6. What if my order is lost in the mail?
If you think your package has been lost, please use the tracking number provided to contact your local postal service. If a package is confirmed lost, I will work with you to find a solution, such as sending a replacement (if possible) or offering a refund.
7. How do I initiate a refund?
Refunds are only issued in the case of a damaged or defective item. If you qualify for a refund, I will process it once the return or exchange has been confirmed. Refunds are issued to the original payment method and may take 5-10 business days to reflect in your account.
Thank you for supporting my small business! If you have any additional questions, don't hesitate to reach out :)